Account suspended after submitting verification documents
Asked by
MellowPine7!
I was asked to provide documents to verify my account, and I uploaded them as requested. I never received a response, but my account was later suspended with an email claiming that no documents had been submitted. I uploaded everything again in case the first submission failed. There may also be a mismatch between my credit card billing address, which is my home address, and my company's current address. Both addresses belong to me, and I can provide documentation proving that. Has anyone dealt with this kind of verification delay or suspension, and how long did it take to receive a response? My case reference is 178864615000818.
Answers
The case appears to have been located and escalated for internal review. Add any extra explanations or supporting documents directly to the existing case, then keep monitoring it for updates rather than opening multiple new requests.
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Response times can vary. One person reported waiting about three days after uploading documents, while another was still waiting after four days, so verification may take several business days. Keep all address and payment documentation ready in case the support team requests clarification.
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