We're preparing to recruit Windows-based systems administrators and usually conduct interviews remotely because the roles themselves are remote. During our last hiring round, it became increasingly difficult to…
This is a hypothetical disaster-recovery planning question. Our UK institution was created by Royal Charter and subsequent Acts of Parliament, so it does not fit the usual company-registration…
For years, I've helped people in my community with basic IT problems—virus cleanup, PC and laptop repairs, Wi-Fi troubleshooting, and similar tasks. I usually visit people at home,…
I've spent years helping people in my community with basic IT problems—virus cleanup, computer maintenance, laptop repairs, and Wi‑Fi troubleshooting—without charging. Most of the people I help are…
I work at a state university where Microsoft SSPR is available, but the help desk still receives calls from users who need assistance resetting a password. Our current…
I work at a state university where Microsoft SSPR and other self-service options are available, but the help desk still receives calls from users who need assistance resetting…
I was asked to provide documents to verify my account, and I uploaded them as requested. I never received a response, but my account was later suspended with…
I was asked to upload documents to verify my account, and I submitted them, but I never received a response. My account was then suspended, with an email…
My mother recently tried to send me $500 through Apple Cash, but the transfer triggered an identity verification request. I've failed the verification process several times. I entered…
My mother recently tried to send me $500 through Apple Cash, but I was asked to verify my identity and failed the process about three times. I entered…
About a year ago, I had an AWS account registered with my personal details, including my name, address, and phone number. I permanently deleted that account and recently…
About a year ago, I had an AWS account registered with my personal information, including my name, address, and phone number. I deleted that account, and it was…
I recently had my AWS account suspended after receiving an email requesting that I upload proof of identity. However, when I tried to upload the document, the link…
We've noticed a significant increase in the time our help desk spends on account recovery requests, now accounting for around 40% of our total workload. This has become…
With the rapid evolution of AI in areas like video creation and manipulation, it raises concerns about the effectiveness of facial recognition systems used by governments and banks.…
I'm curious about what tools companies are using for signing in floor and warehouse workers with EntraID. Microsoft has QR codes paired with a PIN, but there are…
Hey everyone, I've been asked by my boss to create a standard operating procedure (SOP) for managing multi-factor authentication (MFA) resets. Currently, we don't have any formal practices…
I'm looking for recommendations on self-service password reset tools for Active Directory. Ideally, I'd like a solution that allows users to change their passwords even if they don't…
Hey everyone, I'm in a bit of a bind with an old Facebook account my parents set up for me when I was a kid. They created a…