Several people are showing as away, offline, or unknown even while active. Is this likely a wider issue, and is there anything useful to try?
Anyone else seeing Teams show people as away or offline?
Asked by
socksinorbit
Answers
If this started for several people around the same time, and they are in different locations, it points more toward a service issue than individual devices. Check your organization’s service health notices for a current Teams incident before troubleshooting everyone’s settings.
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Reports describe status changing between online, away, and offline despite people being active. There were reports from multiple regions, and the issue appeared to clear after a while. If it is still happening, keep an eye on the service notice and give it some time rather than repeatedly changing status.
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Be cautious if your organization relies on presence to route calls. Incorrect status can affect call queues, so check whether calls are being missed and use whatever fallback your team normally has while the status issue is unresolved.
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socksinorbit:
Would restarting the app help in the meantime?
hey!loam:
It may be worth trying once, but reports suggest that restarting or signing out did not consistently fix a wider incident. If only one person is affected after the service issue clears, then local troubleshooting makes more sense.