I'm currently managing the IT for a chain of retail stores with over 50 locations, focusing mainly on back office systems and basic networking. I'm trying to find a better way to track my completed tasks and keep a comprehensive database of all the different store locations. This includes maintaining records of static IPs and various devices at each site. I've experimented with Spiceworks for help desk management, but it feels a bit limited for my needs since there are no user tickets to manage—it's just me handling everything. I'm also considering CMDB solutions like i-doit, but I'm unsure if it's the best fit. I'm open to suggestions, preferably on free or low-cost options!
5 Answers
I really recommend Bookstack for documentation! It has a structured layout that's easy to use, plus you can host it locally if you prefer. It's ideal for keeping detailed records and managing IT knowledge pretty straightforwardly.
Have you thought about IT Glue? It might seem like overkill, but it really shines in documentation management. That said, it’s $30 per user, which can add up quickly. I switched from ITFlow to Hudu, which I've found really efficient as a solo IT pro. Hudu might be worth considering if you want something robust yet straightforward.
I’ve been using Hudu for a while now, and I love it. It keeps everything organized and makes transitions smooth.
You could look into Notion as well. It's a really flexible tool for documentation and organization. It's easy to set up and could adapt well to your needs as a one-person team.
I just set up GLPI on a VM and it’s been fantastic for handling help desk requests and managing IT assets. You can even automate ticket creation via email. It’s a great all-in-one solution for documentation and problem tracking!
You might want to consider using Trello or something along those lines. I use Wrike at my workplace and I find it really helpful for organizing tasks by location and type of issue. Trello has a great map view feature that could work well for you, especially with multiple locations to manage. It makes it easier to visualize problems and where they're occurring!
That sounds super convenient! It's easy to lose track of issues when they only happen occasionally, so a visual map could really help.
I'm a huge fan of Trello too! It's versatile for creating workflows, and the automations are a game-changer.
Yeah, IT Glue is interesting but it’s definitely on the pricier side and might have more features than you actually need.