My friend pays more than $20 a month for an old AOL plan. He wants to stop paying but keep the email address he uses for bills and other accounts. How should we go about it?
Can my friend cancel his paid AOL plan but keep his email?
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Rovick-2m
Answers
AOL Mail has a free option, so paying for a plan isn't necessary just to use an AOL email address. He should be able to access the mailbox through AOL Mail in a browser or the AOL app.
Before changing anything, make sure he can sign in and that his recovery phone number or email is current. When arranging the cancellation, be clear that he wants to end the paid plan, not delete the AOL account.
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Check exactly what the charge is for first. The paid plan may include AOL software or support that he won't have after switching to free mail. Since he already uses Chrome, losing the AOL software might not matter, but it's worth checking the plan details before canceling.
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If the cancellation options aren't clear, contact AOL support and ask them to switch the account to free service while preserving the existing email address. Have them explain any features he'll lose and whether there's another paid option being offered. He shouldn't need to buy a separate plan merely to keep using free AOL Mail.
Rovick-2m:
Thanks. I'll make sure we ask about keeping the address rather than closing the whole account.
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7f~windlass_286:
It may help to check the inbox again after the change and keep the cancellation confirmation until the next billing cycle.