I've been struggling with constant Blue Screen of Death (BSOD) errors on my Huawei Matebook D14, which I got in August 2022. Over the past two weeks, I keep facing issues with error messages like KERNEL_DATA_INPAGE_ERROR, UNEXPECTED_STORE_EXCEPTION, KMODE_EXCEPTION_NOT_HANDLED, and CRITICAL_PROCESS_DIED. Despite spending hours troubleshooting—running CHKDSK, SFC, and DISM—I haven't had any luck. DISM even gets stuck at 62.3% before my laptop crashes. SFC says everything's fine, yet I still crash. I've checked my SSD with CrystalDiskInfo, and it shows good health with 89% capacity remaining. I'm at my wit's end here, so any assistance would be greatly appreciated!
2 Answers
It sounds like you need to get dump files for a clearer analysis of those BSODs. If you can boot into Windows normally or even safe mode, check the C:WindowsMinidump directory for any dump files. If you find some, zip them up and upload them to a file-sharing site like catbox.moe or mediafire.com. Having multiple files will help with troubleshooting. If you don’t have any dump files, follow the guide to change the dump settings to create a small memory dump.
Those BSOD errors usually indicate hardware or low-level issues rather than just Windows problems. Since DISM is crashing, I’d suggest checking your RAM with Memtest and looking into the SSD’s connection and drivers. Booting into safe mode or attempting a clean installation can also help determine if it’s a hardware issue since if it crashes there, it's likely a hardware problem.
Yeah, I tried safe mode and it still crashed. I ran Memtest, and it found no issues, but I think it might be a loose SSD since my laptop has had some thermal stress and bumps. I’ll try to open it up and take a look. Thanks for the help!