I recently had my phone battery replaced at an Apple Store, and the associate used a laptop to perform a backup before taking my phone for the repair. Now I'm worried about whether they could access my personal data—like photos and notes—during that process. How does the backup security work at Apple Stores? Do employees have the ability to view my backed-up information?
1 Answer
Apple Store employees don’t save customer data on their devices. They usually just use the laptops for updates or transferring data between devices. If you’re worried, it’s better to back up to iCloud or your personal computer beforehand. Just ask the store if you need clarification.
Good to know! I thought they might keep some data for service purposes.