I'm having some graphical issues on my HP Envy 360 laptop which is about 7-8 years old. It has an Intel R UHD Graphics 620 and an Intel i7-8550U processor. The problem seems to crop up when I have at least two applications open. I've noticed that sometimes the title bar of the active application and the taskbar disappear, making it look like my mouse cursor is frozen or gone, even though it's still working. The elements still respond to inputs, but they don't look normal. The display usually returns to normal after about a minute or when I hover over the minimize, maximize, or close buttons. I've checked my task manager, and my memory usage is well below the limit, so I don't think it's a memory issue. I do have a video that shows the issue, but I'm unable to share it here directly.
2 Answers
You could try posting your video on YouTube and share the link here. It might help others get a better idea of the issue. Just an idea!
It sounds like you might be dealing with a graphics driver issue, especially since the problem happens with multiple applications open. I'd recommend checking if your graphics drivers are up to date. Try visiting the Intel website for the latest drivers for your Intel UHD Graphics 620. Also, ensure your Windows is updated as sometimes system updates can resolve these kinds of glitches. If the issue persists, consider rolling back your graphics driver to a previous version to see if that helps.
Thanks for the suggestion! I managed to upload it here: [https://youtu.be/KFkrWo8xsJg](https://youtu.be/KFkrWo8xsJg). Oddly, the glitch isn’t visible in the video, which makes me think it might be more of a graphics issue.