I recently started my first real job as a SaaS support engineer at a big tech company right after college. While I initially thought I hit the jackpot with remote work, high salary, and great benefits, the reality is quite different. The workload and the level of knowledge I need to have are overwhelming. I'm constantly stressed out and often hunched over my desk, dealing with upset clients and racing against SLAs. Despite learning continuously, I never feel like I've really mastered anything before being thrown into another complex topic like Kubernetes, Cisco Meraki, or AWS. The separation between my work and home life has vanished, with my bedroom doubling as my office. I'm exhausted by the end of the day, sometimes even forgetting to eat or take breaks, and I can't shake the feeling of always having work on my mind. Is this what I should expect, and does it ever get easier?
4 Answers
It sounds like you've jumped into a challenging role. Yes, it's normal to feel this way at first. Focus on setting expectations with your team and don't be afraid to say 'I don't know'—it's a powerful statement that shows you're willing to learn. Balance is key, so don’t skip your breaks!
Sounds like you're dealing with the pressure cooker of tech support. Just remember, you don’t have to do it all at once. Figure out what's the most important task and tackle that first. Take care of your well-being or it could lead to burnout down the line.
Absolutely! It’s okay to prioritize your health over everything else, especially in a demanding environment.
Welcome to IT! It's pretty normal to feel overwhelmed, especially when starting out. Make sure to step away from your screen regularly, get some exercise, and remember that your job doesn't define you. This field can be ruthless but you'll adapt over time. Just try to hang in there—it’s definitely a gauntlet at the beginning!
Scheduling short breaks is a game changer. Even a 5-minute walk can do wonders for your focus.
You're not alone in feeling this way. Many support roles are high-pressure, and clients often expect miracles. Try setting clear boundaries with your time. When you're off, actually disconnect! Prioritize your health and remember that things will gradually feel easier as you gain experience.
Exactly! It's tough in the beginning, but you'll start to recognize patterns that can help you manage the workload better.
True, acknowledging what you don’t know is important. It helps in setting realistic timelines with clients.