I made a purchase in a mobile game through the App Store this month, based on advertised drop rates for a gacha event. However, the actual results were way off from what was promised. It seems like the drop rates were manipulated, which goes against transparency and fairness for in-app purchases. I reached out to the game's support team but didn't get any helpful feedback. With such misleading practices, I feel like I'm being scammed or at the very least misled.
I've submitted two refund requests to Apple, but both were denied. Now I'm getting a message saying I have 'nothing to refund' despite having the receipt and using my Apple ID for the purchase. They claim I'm not eligible for a refund, which doesn't make sense given the situation.
I'm specifically asking for a refund because:
- The purchase was made under false advertising
- My concerns were ignored by the game's developers
- I didn't receive what I paid for (a fair chance at rewards).
Has anyone been in a similar predicament and managed to get their money back? Any tips on how I can escalate this with Apple or file a proper complaint?
2 Answers
Have you tried reaching out to Apple Support again? They might be able to re-evaluate your situation if you explain everything clearly. Sometimes you just need to get the right person on the line!
Honestly, it sounds like you're facing an uphill battle. If both your refund requests were denied, it might be tough to turn that around. Just chalk it up as a lesson learned about gacha games. They can be tricky!
I’ve already contacted them, but it feels like they can't change the initial decision.