My wife logged into her Apple account on our daughter's iPad, but now her phone has broken. She just got a new phone today, and when she logged in with her Apple ID, it only shows the photos from the iPad. She's devastated and thinks she's lost years of pictures. Can anyone help figure out what went wrong? When we log into her iCloud account on my computer, it only shows our daughter's data.
4 Answers
You might want to reach out to Apple Support about this. They sometimes can assist in recovering cloud data if there’s a way. Just note, if she had iCloud Photo Library activated and deleted the photos, they might be permanently gone.
It sounds confusing, right? I wonder why your wife logged into the iPad in the first place. Does your daughter have her own Apple account? Also, was her old phone backing up to iCloud or to a computer? That could be crucial to retrieve the missing photos.
Sadly, if the pictures weren’t backed up, it seems they're gone. It looks like her phone wasn’t syncing with iCloud, which is why only the iPad’s info is showing up. I’d recommend checking if her old phone was backed up anywhere else.
It’s likely that her photos were never synced to iCloud. If that's the case, unfortunately, there’s not much Apple can do to help. Make sure to check if her old phone was backed up to iCloud or iTunes before making a final decision.
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