Hey everyone,
I need some serious help here! About a month ago, I got a pretty alarming email from Microsoft saying our account is facing suspension and possible termination. They mentioned that their support couldn't provide any more details, which was frustrating. After digging around, I discovered that our legal status wasn't verified in the Partner Centre, so I thought that was the problem. I opened a case with Microsoft and uploaded all necessary documentation, and eventually got confirmation that we are now fully verified.
But here's where it gets tricky... I assumed everything was sorted out, but I just received emails letting me know that our partner relationship is ending with all our customers. I logged into the Partner Centre, and now it shows our CSP status as "SUSPENDED," plus all our customers have disappeared from the list.
So here are my main questions:
1. Has anyone else gone through something similar, and what did you do?
2. How strict are Microsoft about enforcing license counts? We have over 300 licenses, and while we typically have plenty available, I'm worried this might have contributed to the issue.
3. What's the impact on our customers? Will they be affected, or is it just us losing management access through the Partner Centre?
I've tried reaching out to both our CSP provider and Microsoft, but I'm really looking for some quick answers before things get worse. Any help would be super appreciated! Thanks!
3 Answers
Unfortunately, if your account is suspended, your customers are likely affected too since they'll receive notifications that you're no longer their partner. It's possible this suspension could relate to the recent changes, like having a single security point of contact or the requirement for all admins to use MFA. I’d recommend reaching out to your distributor to get the full scoop on what's happening.
Good news on your licenses; if they're still showing active for your distributor (like Giacom), that’s a good sign. But I understand the panic with customers getting the emails. To check if you meet the new MFA and single point of contact requirements, it’s usually a manual check in the Partner Centre. Make sure everything aligns with their latest stipulations. Hang in there, hopefully, Microsoft or your distributor will get back to you soon!
Just a heads up, the new rules regarding MFA and the security point of contact don’t kick in until your first renewal after October 1st. If your renewal isn't up yet, it might just be a temporary issue with the partner status. Keep pushing for those answers with Microsoft!
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