I just set up a communication service in Azure with a custom domain and verified it in my DNS settings. Everything looks good, but I'm stuck with just '[email protected]' as the sender address. I want to add more addresses, like '[email protected]', but the 'Add' button is grayed out. I'm on a pay-as-you-go subscription. Does anyone have tips on how to resolve this or why the button might be disabled?
5 Answers
I've faced that problem too! It might be due to a missing certificate for the custom domain in Azure. Although I'm not 100% sure, you're right to consider PowerShell, AZ CLI, and other tools like ARM Templates or Terraform to add those email addresses.
That grayed-out button issue is a known bug at the moment. A good workaround is to use PowerShell for adding sender usernames. Check out the instructions in this [link](https://learn.microsoft.com/en-us/azure/communication-services/quickstarts/email/add-multiple-senders?pivots=platform-powershell). It's worked for quite a few users!
Thanks for the heads-up! I tried it and it worked perfectly!
Yeah, the default setup gives you that no-reply address. If you want more custom emails like info@, you'll need to set up separate email hosting. I personally use Dynadot for my domains—they provide free email forwarding, so I can redirect addresses easily.
Note that sender usernames can’t be activated for custom domains with basic limits. You might need to raise a support ticket to request a quota increase. Here’s more about it in [this guide](https://learn.microsoft.com/en-us/azure/communication-services/quickstarts/email/add-multiple-senders?pivots=platform-azp#create-multiple-sender-usernames).
I had to deal with something similar, but I found a great domain through Dynadot’s auction site. It wasn’t too expensive and included free email hosting, which sped up my setup. It might be worth checking there!
I can vouch for this! I had the same issue and using PowerShell fixed it for me about a month ago.