For the past few weeks, the email address linked to my Apple Account has stopped working with iMessage and FaceTime. My phone number still works for regular iPhone texting, but I can't send or receive blue-bubble messages through my email on my iPad or other Apple devices. I've already contacted Apple Support several times, spoken with senior advisors, and had the case manually reviewed by Apple Engineering. They told me the account was blocked because it was reported for spam, but they haven't explained what triggered the block. I only use messaging to contact friends and family, and this started shortly after I signed into FaceTime on an iPod touch, which then logged me out without warning. Is there anything else I can try, or is creating a new Apple Account my only option?
1 Answer
Apple generally won’t disclose the exact signals behind a spam restriction, much like a bank wouldn’t reveal the details of its fraud detection. If Apple Engineering has already reviewed the case and upheld the block, support may not be able to restore iMessage or FaceTime for that account. Creating a new Apple Account may be the practical workaround, although it could affect access to existing message history and other account data.
I’m worried that switching accounts could put my existing messages at risk. The account is about 13 years old, so I’d really prefer to keep it if another review is possible.