I recently had a crash on my laptop, and now I'm unable to hear any sound from the built-in speakers. However, sound plays perfectly through my Bluetooth headphones. Everything seems to be functioning normally, and the BIOS diagnostics indicated that the audio is healthy. I'm starting to suspect that I might need to get an external sound card, but I'm also wondering if the internal sound card could still be fine and I'm just overlooking something. Any advice?
4 Answers
Have you thought about reinstalling or updating your audio driver? Sometimes the issue can be solved just by refreshing the drivers.
Updating your drivers is definitely a good step. It's worth checking for any system updates or checking the manufacturer’s website for the latest drivers too. Sometimes, those unknown issues can come from outdated software.
I had a similar issue once, and I found that different audio outputs could yield different results. Try checking the headphone jack to see if it works, but if you're only hearing white noise, that might indicate a problem.
Have you tried using the 3.5mm headphone jack? Sometimes that can give you a clue about the sound card's status if there's one available on your device.
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