I recently had my PC repaired and upgraded, but I started having issues right after. I took it back for more repairs, and now it's been a week with no clear updates. They mention they're running tests, but I'm stressed out because I rely on my PC for work. Is it reasonable for me to be concerned about the delay, or am I just overreacting as a customer?
3 Answers
Repair times vary quite a bit. If they initially thought it was a GPU issue, and now you’re facing BSOD problems with a new setup, that might complicate matters. Have you shared the specific error codes with them? They can definitely help narrow down the problem quicker.
I understand your frustration. Some repairs can be complex, especially if they’re dealing with multiple issues. I had a friend whose computer was at the shop for a month just to recover some important files. It’s not the norm, but breakdowns can take time depending on the problem.
That's crazy! I hope it doesn’t take that long for you. Have you tried asking if they’ve had to do any hardware replacements?
From what you've described, it shouldn't typically take that long unless they have a backlog of repairs. It sounds like your situation might not be getting the attention it needs. If they haven’t started on your PC yet or are unsure about the issue, that’s definitely frustrating. Maybe ask them directly how many PCs they have ahead of yours in the queue?
I heard they might have your computer sitting at the end of the queue without checking it yet. Definitely push them for a timeline!
Yes! Always include the BSOD codes when talking to support—it's super helpful!