My account was compromised yesterday, and the attacker changed my security questions to answers I don't recognize. I can reset the password through the email link, but the next step requires answering those questions, so I still can't fully regain access. What recovery options do I have?
3 Answers
This sounds like an older account that still relies on security questions instead of modern two-factor authentication. If the attacker changed those questions and you aren’t signed in on a trusted device, recovery may be difficult. Contact official support through the provider’s account-recovery channels and be ready to verify ownership with billing or account information.
Try the provider’s official account-recovery process from a trusted device or browser. If you’re still signed in on a current device, check the account settings to see whether you can add two-factor authentication or a trusted phone number. Don’t keep guessing the security answers, since that may trigger additional lockouts.
Secure the email account linked to the account first: change its password, enable two-factor authentication, and check for unfamiliar recovery addresses or forwarding rules. Also review saved payment methods and signed-in devices, and remove anything you don’t recognize.

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