I recently tried to restart my phone, and now I'm stuck on a weird screen with a bunch of text and an Android robot that has its stomach hatch open. It has some confusing words like 'oem_locked' and 'Console [NULL] : null', and I'm really worried because I rely on this phone for work and Uber. Is my phone toast, or can it be saved?
2 Answers
It sounds like your phone might need a factory reset if you can't get out of that screen. If you can access the recovery mode (usually by holding the power and volume buttons together), you might be able to reset it to factory settings. Beware, though, this will erase all your data!
Have you tried powering it off completely? You can do it by holding the power button until the screen goes dark. Also, make sure to remove your phone case in case it's accidentally pressing any buttons. Once it's off, try turning it back on using only the power button. Let us know if that helps!
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