I'm on the hunt for a replacement for our Biscom fax servers after they were bought by Concord. The transition hasn't been smooth at all; the Biscom team is mostly gone, and now we're left without support, facing unreliable service. It reminds me of how RightFax struggled after being acquired by OpenText—just a rough ride for the users.
We're looking for cloud-based solutions that can handle our needs, particularly since we send out hundreds of thousands of pages every month. Here are our main requirements:
1. We need a cost-effective solution since we're dealing with a high volume of faxes.
2. A complete shift to the cloud is essential for us.
3. Good customer support is a must.
4. Reliability is key, especially as these faxes are clinical and time-sensitive.
5. The vendor must be HIPAA compliant and willing to sign a BAA.
6. Ideally, we want a forward-thinking partner who can help us improve our workflows down the line.
For anyone in healthcare, what solutions are you all using? I've explored a few options, but they seem outdated or not really tailored for healthcare. And just a side note for those in sysadmin wondering why we still use fax: in healthcare, faxing is still a crucial part of our process due to HIPAA compliance. It's a way to mitigate risks associated with PHI disclosure, even if it's not the most modern method.
2 Answers
I checked out WestFax as well, but I felt they were somewhat legacy in approach. Still, they could be worth a look depending on your specific needs.
You might want to consider WestFax. They've got a good reputation for reliability and customer support, which is crucial for your situation.
Thanks for the insight! I'll keep them on my list but will also look for more modern solutions.