How can I restore billing access when the AWS root email is no longer available?
My client's website is currently down because the AWS account was suspended for an overdue bill. The account's root user is tied to an old email address that…
account suspension
How can I restore billing access when the AWS root email is no longer available?
My client's AWS account was suspended because a billing update was missed. The account's root user is tied to an old email address that is no longer active,…
Why Was My New AWS Account Suspended Before I Used It?
I created an AWS account to learn the platform, using my usual email and payment details. I didn't launch any services, create resources, or perform any other actions,…
Why was my new AWS account suspended before I used it?
I created an AWS account so I could learn the platform, using my normal email and payment details. I did not launch any services, create resources, or perform…
How can we reach a real person when account suspension blocks AWS support?
Our account has been suspended and is pending deletion because we missed several invoices. The email domain used for account notifications and MFA is hosted in Route 53,…
Why Was My AWS Account Suspended After I Submitted Verification Documents?
My AWS account was suspended on September 5 even though my bills were paid and my account was actively used every day. A few days before the suspension,…
Account Suspended After Verification Documents Were Submitted
I was asked to upload documents to verify my account, and I submitted them, but I never received a response. My account was then suspended, with an email…
Our AWS account was suspended as suspected fraud—how can we appeal it?
Our AWS account was suspended after what appears to be an automated internal review marking us as spam or fraudulent, but we believe that decision is incorrect. Support…
AWS Production Account Suspended Without the Claimed Verification Request
Our relatively new AWS production account, created only a few weeks ago, was suspended without warning. The suspension email says AWS previously asked us to provide authentication details,…
Apple Disabled My Account After I Redeemed $1,050 in Gift Cards—How Can I Recover the Balance?
I redeemed Chase Ultimate Rewards points during a promotion for five $200 Apple gift cards and one $50 gift card, totaling $1,050. The cards were obtained legitimately through…
Unexpected $26 cloud charge while account was inactive—how can I resolve it?
I haven't used my cloud account since last year, when I needed it for school, but I suddenly received a $26 charge. I want to dispute it, make…
How can I contact AWS after a new account is suspended during signup?
I was creating my first AWS account and had not finished the signup process. I briefly selected a paid option to check pricing, then went back to choose…
Why am I unable to add a payment method to my AWS account?
Whenever we try to add a payment method, AWS reports that we have reached the limit for payment-method attempts and should try again later. Waiting several days has…
Need Help Dealing with Unexpected AWS Billing Issues
I've been using AWS for ages without any major hiccups, but lately, I've run into some wild billing problems that I can't wrap my head around. Here's the…
What Should I Do If My AWS Account Is Suspended?
I recently had my AWS account suspended after receiving an email requesting that I upload proof of identity. However, when I tried to upload the document, the link…
My AWS Account is Suspended and Support Isn't Responding, What Can I Do?
I've run into a really frustrating situation with my AWS account. It got suspended due to a failed credit card charge, but I've already updated my payment method…
Dealing with AWS Account Suspension Due to False Alarm
I received an automated warning from AWS stating that my business's account would be suspended unless I addressed some suspicious activity they detected. I checked my account, deemed…
Will My EC2 Instance Be Deleted If My Account Is Suspended Due to Non-Payment?
I had my AWS account suspended because I missed a payment. I'm planning to pay soon, but I'm worried about whether my EC2 instance will be deleted during…
Can I Safely Create a New AWS Account After Closing My Old One?
I recently closed my AWS account on my own terms, not due to any security issues. Now, I'm thinking about setting up a new account using my real…
AWS Account Suspended for Over 25 Hours—Need Help!
Hey everyone, I'm really in a tough spot here. My AWS account has been suspended for more than 25 hours now, and I'm at a loss for what…