I created a new Apple Account while setting up an iPhone, downloaded two free apps, and shortly afterward got a verification error. The account was locked, my access request was denied, and now it says the account is no longer active.
I can't download apps or sign out of the phone. I haven't changed regions or redeemed any gift cards. What should I try next?
Contact Apple Support about the inactive account and the denied access request. Explain that the account was created during setup and that you can't sign out on the phone either. Have the account email and the denial message handy so you can give them the exact details.
You could also go back to the store and ask someone there to help you figure out who to contact. They may be able to look at the error with you, though account issues might need to be handled by Apple Support rather than store staff.
A different email and a new Apple Account might sound like a quick workaround, but you said the phone won't let you sign out of the inactive one. I'd ask support how to resolve that before counting on a new account as a fix.
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