How can I verify that an iPad’s Activation Lock was fully removed?
I sold an iPad Air 4, but the buyer returned it because it would not stay powered on. They tried to erase it, but the process apparently did…
Apple repair
What should I do about a swollen iPhone 13 battery if I can’t get it repaired immediately?
My iPhone 13 is about two years old and its battery health has been low for a while. I was planning to replace the battery in a couple…
How Can I Escalate a Repeatedly Swollen iPhone Battery Issue?
My iPhone 13 Pro has developed a swollen battery three separate times. Apple replaced the battery each time, roughly three or four months apart, but has not identified…
What should I do about a swollen iPhone 13 battery?
My iPhone 13 is about two years old and its battery health has been declining for some time. I planned to replace the battery in a couple of…
How does AppleCare Express Replacement work for a bent iPhone?
My iPhone 17 Pro Max appears to be bent, and I have AppleCare coverage. For an Express Replacement, Apple is requesting a service fee and placing an additional…
US-purchased iPhone damaged in the UK: Can AppleCare+ provide a local replacement or reimbursement?
I bought an iPhone 18 Pro in New York and later purchased AppleCare+ in the UK, where I now live. After accidentally cracking the front screen, I contacted…
Can I Still Add AppleCare After Cracking My New iPhone Screen?
My iPhone 17 is only two weeks old, but it fell out of my bag onto concrete and the top-right part of the screen is now shattered. Apple…
Can I still get AppleCare after cracking my new iPhone screen?
My two-week-old iPhone 17 slipped out of my bag this morning and hit concrete, badly cracking the upper-right part of the screen. Apple quoted me about A$600 for…
Can Apple compensate me after a repair reset made my iPhone ineligible for trade-in?
I had an iPhone 15 Pro that stopped connecting to cellular after I returned from an international trip and turned off Airplane Mode. The Cellular settings showed an…
Should I wait to install a screen protector before replacing my iPhone 13 battery?
I'm planning to have Apple replace the battery in my iPhone 13 next week. I also need a new screen protector, but I'm worried it could be removed…
iPhone 16 Pro screen flickers and changes tint at low brightness
I recently bought a refurbished iPhone 16 Pro and noticed that when the brightness is lowered to around 30% or below, the display starts flickering and showing strange…
Apple says my iPad arrived bent and won’t honor the warranty—what are my options?
My iPad Pro M4 stopped charging, although it still displays the cable icon, so I sent it to Apple for warranty service while it was less than a…
True Tone Stopped Working After iPhone 15 Battery Replacement
I had the battery in my iPhone 15 replaced at an Apple Store a couple of days ago, and True Tone has stopped working ever since. I already…
Can a 10-Year-Old MacBook Pro Be Repaired If It Won’t Turn On?
My 13-inch MacBook Pro is more than 10 years old and has suddenly stopped powering on. Is the Apple Store or a certified repair shop likely to be…
Apple says my iPad arrived bent and won’t honor the warranty—what are my options?
My iPad Pro with the M4 chip stopped charging, although it still displayed the cable icon on the screen. Since it was less than a year old, I…
Will AppleCare Cover a Deep Scratch That Distorts the Screen?
I have an iPhone Air with several scratches after dropping it. One deep scratch near the top-right corner is now causing noticeable light distortion and refraction, which makes…
Will AppleCare Cover an iPhone Screen Replacement for a Deep Scratch?
I have an iPhone Air that picked up several scratches after I dropped it. One deep scratch near the top-right corner is now causing noticeable light distortion and…
Should I replace my dad’s iPhone 12 mini battery or buy a 13 mini instead?
My dad has always preferred compact phones. He went from an iPod touch to an iPhone SE and then to an iPhone 12 mini, which fits comfortably in…
Is My iPhone Safe After a Third-Party Screen Replacement?
My iPhone 12 Pro Max was knocked out of my hand at a festival, and the screen went completely black. Since I had just moved to college and…
How can I recover photos from an iPhone 13 with a swollen battery?
The battery in our iPhone 13 has swollen, and the phone no longer turns on. Unfortunately, many of the photos and other files were never backed up to…