My phone showed an incoming call from my girlfriend, but she never called—what happened?
Around 2 a.m., I woke up to what appeared to be an incoming call from my girlfriend. I answered, but the call immediately went to voicemail. The call…
smartphone troubleshooting
Why is the iPhone 18 Pro Max battery lasting only 19 hours?
I sell iPhones, and the first iPhone 18 Pro Max sold at my store was a 256GB black model with a physical SIM. The customer was initially happy,…
Why Is My Refurbished Moto Edge 2022 So Slow on LTE?
I bought a refurbished Moto Edge 2022 as an inexpensive daily phone because I liked the screen, but its mobile data performance has been terrible. My LTE speeds…
My non-water-resistant phone fell into shallow water—should I have it inspected?
My phone, which has no water-resistance rating, fell into less than two inches of water. I pulled it out within about eight seconds, powered it off, dried the…
Can a Nearby or Available Wi-Fi Hotspot Make an iPhone Slower?
We recently moved and don't have home internet yet, so we're borrowing a portable Wi-Fi hotspot from the library. My daughter uses an iPhone 16e and believes the…
Can a Water-Damaged Phone With a Cracked Back Still Be Saved?
My phone was in my pocket while I was out in heavy rain, and it got soaked. Since then, it can't connect to a cellular network, doesn't recognize…
Can a Nearby Hotspot Make an iPhone Slow Down?
We recently moved and don't have home internet yet, so we're borrowing a portable Wi‑Fi hotspot from the library. My daughter uses an iPhone 16e and says it…
Why is my phone losing battery even while it’s plugged in?
My phone has started losing battery while connected to a charger. When I turned it off and left it alone, the percentage stopped dropping, but overnight it fell…
Should I replace the battery in my 1.7-year-old Samsung Galaxy S24?
I bought my Samsung Galaxy S24 in December 2024 after switching from an older iPhone whose battery health had dropped to 75%. I expected the S24's battery to…
Why Did the Phone Call a Number by Itself Overnight?
My grandmother's phone placed an outgoing call to one of my grandfather's friends around 3 a.m. while both of them were asleep. The number wasn't saved in her…
Why Is My iPhone 17's Right Side Not Producing Sound?
I'm having an issue with my iPhone 17 where the right side doesn't make any sound, but the left side does. I've read that the speaker and microphone…