Images in Teams chats are appearing as white boxes. Clearing the cache didn't help, and I haven't seen a Microsoft 365 service advisory. Is there another way to troubleshoot this?
Teams chat images are showing up as white boxes. Anything else to try?
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Velnar.4q
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Check the Microsoft 365 admin center's service health page again if you have access. A service health issue affecting Teams was reported in the discussion, although an advisory may not have been visible when you first checked.
If other people are seeing the same thing, a service issue is worth considering before spending too long on individual machines. The reports don't establish the cause or exact scope, though.
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Clearing the Teams cache helped in at least one reported case, but it didn't fix every case. Since you've already tried it, I wouldn't keep repeating it. Signing out and back in is another quick check, though that also didn't help in one report.
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As a temporary workaround, try forwarding an affected image to yourself in Teams. That was reported to make it visible in one case, so it's worth a shot if you need a particular screenshot.
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Try the mobile app if it's available to you, and give the image a little time to load. One report described an image eventually appearing there after a few minutes, even though it wasn't loading on the computer.
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Vimlet-6a:
If you don't have admin access, whoever manages Microsoft 365 for your organization can check service health for you.