I need to purchase backup headsets for call center employees working at cubicles in a nonprofit office. We already use higher-end wireless headsets, but I want dependable wired replacements for troubleshooting and downtime. They need to connect to laptops through USB-A; USB-C ports are occupied by docking stations, while the docks provide additional USB-A ports. The Logitech H570e is one option I'm considering. Are there other reasonably priced, comfortable headsets with clear microphones that would work well for regular phone or VoIP calls?
3 Answers
The EPOS PC 7 USB is worth considering if you want a simple, inexpensive headset with a USB-A connection. It has a noise-reducing microphone and a single-ear design. EPOS also makes PC Chat variants with USB or 3.5 mm connections, depending on what your laptops support.
Jabra is generally a safe brand for call-center equipment. The Evolve 20 would be a solid wired backup, especially if you want an inline control box for volume and muting. I’d order a small sample first to make sure the clamping pressure and ear coverage are comfortable for your staff.
The Logitech H570e is a reasonable choice for a basic wired USB-A office headset. The Jabra Evolve 20 is another commonly used option with good call quality and a sturdier office-focused design. Before buying a large batch, verify compatibility with your calling software and check whether the model has certification for the platform you use.
Our agents actually disliked two-ear headsets because they couldn’t hear coworkers or someone approaching from behind. A single-ear model may be better if awareness of the room is important.