What can I do about a denied refund for free trial subscriptions?
Asked by
TravelingNinja87
I'm looking for advice after Apple denied my refund for two app subscriptions that renewed automatically right after their free trials ended. I was traveling when the charges hit my account, which totaled £90. I contacted Apple Support immediately, explaining that I hadn't used either app after the renewal. However, they refused my refund request, citing their policies. Has anyone managed to get a refund after a similar situation? Should I escalate to a Senior Advisor or consider a chargeback? I want to handle this without facing long-term consequences for my Apple ID.
Answers
You can dispute a denied refund, but just a heads up: if they deny it again, you're likely out of luck. Apple support is pretty rigid on this, and even Senior Advisors might not be able to change the outcome.
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I can relate—I once canceled a trial but still got charged! I managed to get one refund through Apple's support, but the follow-up charge was a no-go. Learning about these trials has taught me to be super cautious—now I avoid any free trials like the plague!
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Honestly, escalating to a Senior Advisor might be your best bet. Just be careful with the chargeback option; it could lead to some major restrictions on your Apple ID.
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It seems like you're not alone—this question pops up a lot! Apple typically has a strict no-refund policy if you miss the 24-hour window to cancel. You might want to think about doing a chargeback, but be warned that could lead to your account being locked, which means no more app purchases for you. That's a hefty price for getting your money back!
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Reaching out directly to the app developer is worth a shot! They sometimes offer refunds or maybe even credit for their services outside Apple's payment system. It’s not guaranteed, but it can’t hurt to ask!
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FrugalFinder22: Yeah, I totally get that! It’s like Apple has made cancelling a game of chance. But hey, be proactive next time—set a reminder to cancel before trials end!