Hey everyone! We're thinking of switching from our current ticketing system, Kace, and I'd love to hear your thoughts on some potential alternatives. We're looking for a system that allows for email auto-ticket generation and is easy to implement without extensive hardware requirements. What have your experiences been like?
2 Answers
I highly recommend InvGate. We use both their Service and Asset Management suites, and they were super easy to set up. The end-user portal is very user-friendly, which makes it great for building a knowledge base too.
Sounds promising! I'll look into InvGate further.
We've been using Jitbit for about seven years, and it's been solid for us with around 100 users. It allows tickets to be created from emails, and if someone emails me with an issue, I can just forward it to Jitbit, which then automatically records the original sender as the ticket creator. The pricing is reasonable too!
Thanks for the recommendation! I'll check it out.
Another vote for Jitbit! It might have a silly name, but it really works well.
Same here, no complaints at all!