Why did Apple send my iPhone for repair instead of replacing the battery in-store?
Asked by
GadgetGuru87
I recently took my iPhone 13 Pro, which had a bulging battery and a broken screen, to an Apple store. The employee had a replacement ready, yet the system instructed her to send it to a repair center instead. I'm puzzled why this would happen—it seems like a waste of time and money for everyone involved. Can anyone explain this process to me? Also, how long does it usually take for such repairs, and what kind of feedback do they get from the depot?
Answers
Honestly, working on a phone with a bulging battery is a huge risk. It can be dangerous, and Apple definitely has to prioritize safety. It might feel like an inconvenience, but they likely just wanted to ensure everything was handled properly.
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From what I know, Apple’s system can be super strict. If there’s any sort of history or flags on the device, they won’t just replace it on the spot. It’s kind of like they’re playing it safe and following protocol even if it sounds frustrating. Sorry you had to deal with that!
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One reason they might have sent your phone for repair is that they couldn’t run proper diagnostics on a device with a bulging battery due to safety concerns. If the system flagged it, they might not have felt it's safe to proceed with an in-store fix.
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