I'm a Technical Support Specialist at a post-secondary institution, and I've been troubleshooting a weird issue reported by one of our users. She said her WiFi disconnects every time she joins a Teams call, even though it was running smooth for everything else, with a speedtest showing 500 Mbps. The disconnections seem to happen about 10 seconds into the call, and we found errors in the device manager related to the WiFi driver from time to time. We've tried updating and reinstalling the WiFi driver and MS Teams, and even re-imaged the laptop, but nothing worked. I did some digging and noticed that this issue has been noted since 2019. We suspected that Teams might be consuming too much bandwidth, but all other devices on the network were functioning properly. As a last resort, I swapped out the WiFi card, and surprisingly, that resolved the issue. Has anyone else experienced this?
5 Answers
Sounds like a hardware issue to me. I’ve been using Teams for 6 years and haven’t faced anything like that. But hardware problems can be really tricky, especially with certain models.
Looks like you pinpointed a hardware issue with the WiFi card. Sometimes it really is just about the internal components malfunctioning rather than a software problem! Glad you got it fixed!
Make sure that the WiFi card can handle sustained traffic, especially since Teams calls can be quite demanding. A flaky card might be more prone to dropping connections when under pressure. You might want to run some additional tests on your current card to be safe.
We had a similar problem where Teams would drop connections right as a call started, but it was due to our internet provider’s routing issues. They had messed with traffic routing which caused trouble for many devices. It might be worth checking with whoever handles your internet, just in case it's not solely the hardware!
I totally get your frustration! It’s common to blame software like Teams for these types of problems, but often, it’s the hardware that’s at fault. HP has had its fair share of hardware failures; they can really mess things up rather than MS Teams being the culprit.
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