I've opened several support cases requesting a higher TPM quota for AWS Bedrock agents, but each request has been denied with a general explanation about billing history. My company has been using roughly $300–$500 per month in AWS Activate credits for more than six months, so the response doesn't seem to reflect our actual usage.
A colleague at another startup, using the same accelerator and credit program, has had quota increases approved despite having a newer account and less billing history. In my case, some smaller Bedrock quotas were even removed after a couple of exchanges with support, without any explanation.
I'm trying to understand whether there's a specific account restriction, spending requirement, or other approval criterion preventing us from using Bedrock at the scale we need. Would calling support be more effective, and what should I ask them to clarify?
2 Answers
Yes, I’d try a phone call instead of continuing the same written support exchange. Explain the business impact, provide your usage history and account age, and ask them to identify three concrete requirements for a Bedrock TPM increase. If they can’t approve it, ask whether there is an account-level restriction or a particular review team that needs to handle the request. That should give you something actionable instead of another generic billing-history response.
AWS quota approvals can depend on more than current usage. Support may also consider payment history, account standing, support level, and whether the account is using promotional credits instead of direct payments. A few hundred dollars per month in credits may not be enough to satisfy whatever risk criteria they use, even if the usage is consistent.
I’d call support and ask for the exact reason for the denial and the specific criteria needed for approval. Ask whether the account has any hold, restriction, or review flag, and whether they need consistent paid billing, a different payment method, or more account history. The removal of existing quotas is worth raising directly because it suggests something changed on the account rather than this being only a normal quota-limit decision.
Promotional credits may not count the same as paid billing for internal approval checks. Your colleague’s approvals could also simply be due to a different review outcome, so I’d focus on getting the exact requirement for your account in writing.