Hey everyone! I've been developing software aimed at helping VARs and MSPs manage renewals and asset information, including warranty and end-of-life (EOL) data. The main objective is to assist customers in planning their upgrades, managing budgets for replacements, and staying on top of support expiration dates. However, I'm currently facing a challenge: there are no automated integrations available yet. Before I jump into building those, I want to gather insights from you—whether you're working in a VAR/MSP or are part of an IT team managing a fleet of assets. Here are a few issues I've identified that seem significant: 1. **Warranty Tracking:** Would it help to pull assets from remote monitoring tools and automatically match them with warranty information to organize them by site or budget cycle? 2. **EOL/EOSL Tracking:** Similar concept—upload your asset data and supplement it with AI-driven lifecycle statuses for effective upgrade planning or budget justification. 3. **Renewal Tracking:** This area is quite complicated. Distributors provide invoice and shipping dates, but only the OEMs have precise support end dates. We often have to make estimates based on the shipping date and vague mentions in product descriptions. Now, here's what I need from you: Is this really an issue for you? How are you currently tracking this—do you use spreadsheets or another method? Would you be interested in having these capabilities integrated into your existing tools? If you're on the end-user side of things, do you depend on your VAR/MSP for this, or do you manage it independently? I genuinely want to create something that serves the community, so your feedback would be invaluable!
5 Answers
For me, this isn’t really a pain point. I use a PowerShell scanner set up in PDQ Inventory to keep track of everything. As for integrations, I don’t need them since my current system handles it all.
We use NinjaOne and it works great for us. It pulls warranty info directly from Dell, since we're exclusively a Dell operation. Makes life a lot easier!
In our case, we utilize our RMM, which has a warranty tracking feature. It's super convenient—I can generate a comprehensive report of all our assets along with their warranty dates. We primarily use Dell, so the system pulls everything directly from them.
I've found that using Intune simplifies tracking this kind of information as well. By comparing the enrollment date with the typical warranty length, you can easily get an idea of when devices are nearing EoL.
We've got some tools in place that do exactly what you're describing. The main challenges we encounter relate to data quality rather than a lack of tools, to be honest.
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