I built a PC for my wife a couple of months ago, and while everything was running smoothly initially, it started crashing after just a few days. The odd part is that it doesn't show a Blue Screen of Death (BSOD); it just powers off. I used WhoCrashed to look into the crash logs and found several different reasons listed:
- hypervisor_error (which only causes a BSOD, but I don't have Hyper-V or any VMs enabled)
- kernel security check failure
- DPC watchdog violation
- System thread exception not handled
- KMode exception not handled (twice; one instance involved USBXHCI.sys, but chkdsk turned up nothing)
- system service exception
I've done a lot of troubleshooting already, including running sfc /scannow, memtest86, and checking the temperatures, all of which seemed fine. Although my wife doesn't engage in risky online activity, I scanned for malware with Malwarebytes just to be safe, and it came up clean.
I'm starting to suspect a hardware failure, but I'm not sure what could be causing the issue. The RAM checked out fine with memtest. Here are the specs of the build:
- CPU: AMD Ryzen 5 7600X
- RAM: 32 GB DDR5
- GPU: Asus Nvidia RTX 4060 Evo Dual OC 8GB
- Motherboard: TUF Gaming B650-Plus WIFI
- PSU: Corsair RM750e
I also attached my crash dumps if that helps: [https://files.catbox.moe/06logs.zip](https://files.catbox.moe/06logs.zip). Any advice would be greatly appreciated!
2 Answers
It sounds like you're dealing with a tricky issue! First off, it’s good that you’ve used WhoCrashed, but keep in mind it isn’t the most reliable for pinpointing driver problems. If things keep acting up, consider using WinDbg instead, as it can provide more accurate crash analysis.
From what you've mentioned, it could be related to memory or even the CPU. Since memory-related crashes are pretty common, you might want to test each RAM stick individually. If one stick causes issues while the other doesn’t, you’ve likely found your culprit. If both seem fine but the crashes persist, you may need to look at the CPU itself, especially since the hypervisor error can often hint at CPU issues.
Also, check if anything is overclocked. If it is, try disabling that and see if it stabilizes. A BIOS update can sometimes help too! Good luck!
Have you tried creating a Windows installation USB and running a repair installation? It could help fix any software issues that might be causing the crashes. Just make sure to back up any important files first!
That sounds like a solid plan! I’ll give it a go and see if it helps. Thanks!
Thanks for the tips! I’ll definitely look into testing the RAM one stick at a time. Wasn't sure if it was really necessary, but it makes sense.