Hey everyone, I recently set up a new access point (AP) at our secondary site, and ever since, two laptops have been experiencing terrible internet performance on one specific SSID. I reset the old AP and even removed it, but the issues persist. When I connect to the hotspot on my phone, everything works fine. However, as soon as I connect to this particular SSID and launch Edge, my ping spikes to over 1000ms, which causes applications that rely on our main site to be unusable. It's bizarre because it happens across different user profiles and even on non-domain profiles.
I've tried various troubleshooting steps, including reinstalling drivers, resetting the network settings, uninstalling antivirus software, and adjusting adapter settings, but nothing seems to work. My other laptop, which is newer, doesn't have any issues. I'm at a loss here, and I need some help on what I might be missing. Also, I've contacted the vendor to check the controller, but I'm not too hopeful since everything was working fine on this SSID before the new AP installation. Any ideas? Thanks!
5 Answers
If the laptops are different models, their wifi chips might not be fully compatible with the new AP. This sometimes requires a specific firmware update on either the device or the AP itself. Have you checked for those?
Is it possible that VLAN assignment or IP addressing could be causing issues? You might want to check if that specific SSID is on a different VLAN than your laptop that's working fine. It could be a network configuration issue.
Have you checked the AP controller settings? Sometimes there are traffic shaping options or guest modes enabled for specific SSIDs that can limit performance without you realizing it. It's worth a look!
How's the cabling for the AP? Sometimes, poor cabling can lead to issues, especially with access points meant for specialized solutions. Also, what type of AP are you using? Maybe there's a compatibility issue?
Got it! Just making sure everything's in the clear. If cabling is good, maybe think about leveraging a tool like Wireshark to monitor network traffic specifically when you connect to that SSID. Might provide some insights into what's happening.
Since the problem arose after the new AP installation, have you considered that there could be controls in place with the managed network that limit specific devices or types of traffic? It might be worth reaching out to the network handlers for support.
That’s odd because the device was fine for two years before these issues popped up, and it works with other SSIDs. I suspect this is an isolated problem to the new AP.
The APs are Extreme Wing APs for our voice picking solution, not managed by us. There are 10 of them set up in the warehouse.