I'm using a Windows 10 desktop and recently noticed some strange activity. In Task Manager, there was an "On-Screen Keyboard" running, along with a type of remote access. Shortly after, I saw multiple apps opening rapidly without me doing anything. I haven't downloaded anything new or visited sketchy websites recently. I shut down and unplugged my computer once I saw the apps starting up. I'm planning to take it to a repair shop to either remove viruses or do a factory reset, depending on how bad the situation is. Is that the right approach, or is there something else I should be doing?
5 Answers
The best course of action is to back up your files to a secure hard drive, then download Windows 10 installation media on another computer. Clean wipe your infected SSD/HDD, reinstall Windows, and after that, restore your data, ensuring that auto-run features are off.
It really depends on how severe the infection is. A fresh install of Windows is a good starting point. After reinstalling, run a full scan with Malwarebytes to ensure everything is clean before backing up your data and following up with security measures.
Yes, reinstalling Windows via USB is a solid approach. Make sure to update all your passwords and enable two-factor authentication (2FA) on your accounts afterwards to increase security.
Be cautious with repair shops. I wouldn't connect your computer to the internet again until you’ve reinstalled the OS. Use another device to change all your passwords for any accounts you accessed on the infected device, then create a bootable USB for Windows and wipe everything clean.
This is serious—those who hacked your computer could be after your data or trying to blackmail you. First, freeze your credit with all three major agencies and set up 2FA on any financial accounts. Check for unauthorized transactions on your credit cards and services like PayPal. After that, focus on wiping and reinstalling everything on your computer.
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