I've been receiving notifications from Apple saying my account password has been changed, which leads me to believe someone else has access. Every time I attempt to reset my password, it seems to get changed back immediately. What's worse, I can't even log into my account because I've forgotten the answers to my security questions. Unfortunately, I can't reset them without knowing the answers, and I can't log in at all! I'm stuck here. Does anyone have advice on how to reset my security questions or recover access to my account?
2 Answers
From what I remember, you'll need to answer two out of three of your security questions correctly in order to reset them. Instead of relying on these security questions, I suggest setting up two-factor authentication for added security. Check out this guide on how to enable it. Just a heads up, you'll need to know the answers to your security questions to do that too though!
I recommend giving AppleCare a call. They’re usually pretty helpful with these kinds of issues.
Is there a way to reach out to Apple support online? I don't live near an Apple support location.
Just to clarify, Apple might not provide any unique solutions—they'll likely guide you through resetting your security questions or enabling two-factor authentication, which you can find in their support articles.