I've been having a ton of issues with my MSI laptop, like constant blue screens and apps crashing. So, I backed up my files and tried to perform a clean install, but the reset keeps failing and just undoes the changes. I've looked for help in other places, but no luck so far. Any ideas?
2 Answers
If you're able to get back into Windows (or even Safe Mode), it might help to collect the dump files for the blue screens. Those logs can provide insight into what's causing the crashes. You can find them in C:WindowsMinidump. Zip the folder with the dump files and upload it to a simple file-sharing site so we can take a look.
Have you tried wiping the laptop completely instead of just using the Windows reset option? Sometimes, starting fresh can save you a lot of headaches. You can reinstall Windows from scratch and then reload your files as needed.
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