I'm curious about how different organizations handle the onboarding process for new accounts. Specifically, how do you provide credentials, assist with the first-time sign-in, set up Multi-Factor Authentication (MFA), secure agreements, and connect users to Wi-Fi? Do you prefer in-person meetings, welcome emails with instructions, or an online portal for initial access, like last name and birthday as a password? Bonus points if your experience is in K12 education!
4 Answers
In my K12 environment, I've created an MFA guide for new staff. When principals or secretaries email them, they pass along this guide. I also have new staff book a time to pick up their computers. I like to walk them through logging in and explain how to print, where to save documents, and how to reach the help desk. It's more personal this way, and many new hires also sign in during orientation. Plus, we utilize Powershell scripts to automate account creation and track everything in spreadsheets, though I'm considering improving that.
For onboarding, we give new users a sheet with their initial credentials. During the first few days of training, they update their passwords and set up MFA. It's a straightforward process that helps them get acclimated quickly.
I work in a private K12 setting, and once HR has the signed contract, they complete an internal form that triggers our automation for account creation. We send out a secure email with next steps to ensure a smooth onboarding experience.
Our HR department handles onboarding. They send the new hires an email with their login instructions and credentials. The help desk either sets up their workstations on-site or ships equipment for remote users, all without accessing the user's credentials. Everything is detailed in the instructions, so there's no confusion on their part.
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