I'm an IT instructor teaching a computer maintenance course at my local college, and I'm looking for a free Help Desk platform to use for teaching purposes. I want to create a simulated environment where my students can handle Tier 1 help desk tickets submitted by simulated users. I've considered Spiceworks, but they limit their free version to just 5 users, which isn't enough since I need to accommodate around 20 students each semester. Can anyone suggest any free platforms that allow for more users?
5 Answers
Don't overlook Bugzilla; it's primarily for bug tracking but can be used for help desk scenarios too. It's free and quite flexible.
Consider FreeScout, Zammad, or even osTicket again! They're all free options with decent features and can handle more than just a few users.
You might also want to check out GLPI if you're looking for a more comprehensive ITSM ITIL experience. It's open-source and quite robust for educational purposes.
osTicket is a solid option! They have a free self-hosted version which will let you create a virtual help desk. You'll just need a VM or an old computer that can run a LAMP stack. It's pretty straightforward and will work well for your class setup.
You could also reach out to different software vendors. Sometimes, they have programs for instructional purposes and may provide something free or at a discount.
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