I ordered a GPU from Amazon but decided last minute to cancel it. I contacted customer service, and they assured me that the cancellation was processed. However, I just got an update saying that the GPU has shipped anyway. I checked with customer service again, and they mentioned that the shipping company might not have received the cancellation request, but they couldn't do much about it. They said I could refuse delivery or return the item if it arrives, and that I would be refunded since I wasn't charged yet. Should I keep it, or what would be the best move now?
6 Answers
You could just keep quiet about it, but also, maybe don’t post questions about it? Just handle it privately. Better not to stir the pot too much with retailers.
Best move is to contact Amazon again and explain what's happening. Check what they want done. If they ask for it back, return it; if you keep it and they find out later, you might get charged unexpectedly. Better to be proactive than have a surprise bill later.
I'd suggest keeping it for now but make sure you have some cash set aside just in case they decide to hold you accountable later. In the US, Amazon might just eat the loss—I've heard stories of people who got laptops they didn't pay for after canceling. Just keep your fingers crossed!
I've seen it go both ways, though. I canceled an item once and they tried to charge me later, so I’d document everything just in case.
If it's sold by Amazon, just keep it! You can always say it's an early holiday gift for yourself!
From my experience, they'll likely charge you eventually, even if it's days later. So I’d contact them, see if they want a return, to avoid any surprise costs down the line.
I'd be careful with this. Amazon's system can sometimes take a while to catch up, and you might see a charge pop up later. If you plan to return it, make sure to document everything. They can be tricky with returns, especially for GPUs.
Yeah, if it's sold and shipped by Amazon, that might help with the return process.
Just to add, some regions have laws preventing this, but in the US, the cancellation is generally considered final once they agree, so you may not owe anything if you didn’t authorize the charge.