Dealing with Unexpected AWS Charges: Seeking Advice After Support Let Me Down

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Asked By TechieNerd42 On

I recently had to set up an AWS Sagemaker domain for my job. Initially, the bill was around $50, but after removing the resources, I found a few extra charges the next day. Opened a support case, and they assured me that I had deleted all charge-generating resources: 'Please rest assured, I've looked into your account thoroughly and can confirm that all charge-generating resources have been successfully deleted.' Fast forward a few weeks later, and I received a bill for $450 due to some hidden MLFlow machines that were still running, even though there's no Sagemaker domain linked to them. When I contacted support about a refund, they pointed to the credits from our startup funding, saying they can't be refunded. AWS Activate said the same thing back to me. Now I'm stuck with hundreds of dollars charged because I trusted their word that everything was deleted. Is there anything more I can do to potentially get a refund?

4 Answers

Answered By SnarkyDev On

Honestly, sounds like a learning experience. AWS can be tricky, and sometimes you have to keep a close eye on things yourself. But don't let anyone shame you for trying to resolve an issue! It's unfair that credible mistakes can cost you that much.

Answered By FinancialFighter777 On

Setting up budget alarms is definitely a must! They can help you avoid these surprises in the future. In the meantime, make sure you're reviewing your bills often and understanding where costs are coming from. Frustrating to hear that you can't rely on support!

Answered By BudgetMaster3000 On

You might want to get familiar with AWS CLI, as that's the best way to track down and manage resources. It can be a lifesaver to ensure there’s nothing unexpected racking up charges. Unfortunately, like your experience showed, AWS can be slow to help with billing issues, especially if those charges came from credits rather than cash.

Answered By CuriousCoder99 On

Sorry to hear about your frustrating experience! One option is to keep pushing AWS support for clarity on their refund policy, especially since they confirmed everything was deleted. You might also want to escalate the issue or request to speak to a supervisor. Sometimes, persistence pays off, especially if you can get a case review. Good luck!

TechieNerd42 -

Thanks! I’ll definitely try and escalate my case. I just hope someone higher up takes it seriously.

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