I've been trying to get Adobe to take down a malicious document hosted on their cloud platform. This document was linked in an email sent to a client of ours, which was due to one of their suppliers being compromised. The document actually redirects to a phishing site! Unfortunately, Adobe's support is not being very helpful—they won't assist because we don't have an active licensed account with them. Their last suggestion was for us to contact the person who uploaded the file and ask them to stop sharing it. I would think Adobe would care about hosting malicious files, so if anybody has tips on how to effectively get them to remove this harmful content, I'd really appreciate it!
4 Answers
In the meantime, I'd recommend blocking the phishing domain to protect your clients until you can get this resolved. It's not a perfect solution, but it can help mitigate the risks.
Honestly, convincing Adobe to remove a file from another company's cloud storage is a tough sell. Have you thought about reaching out to the supplier directly and asking them to remove the document? It might be more effective than dealing with Adobe.
Let's be real here, if you don't have a legal reason like a warrant, you probably won't get far with Adobe. It's a long shot to expect any help without a direct stake in the matter.
Fair point! But it's frustrating because I've had better responses from other cloud providers in similar situations.
If the phishing is serious enough, consider reporting the web address or the situation to local authorities or a cybercrime unit, even if it's not based in the U.S. They might have a way to prompt Adobe to take action.
I'm not located in the U.S., so that seems a bit extreme for what should be a simple request, but I appreciate the concern!
Thanks for the suggestion! Just to clarify, the file was created and shared by a third party without our involvement, so I'm hoping Adobe will take it down since they are hosting malicious content.