I recently bought a used computer, and during a factory reset, the previous owner forcefully shut it down when it was 99% complete. Now, when I try to boot it up, I get an error saying there's a problem loading Windows. After doing some research, I decided to use the Windows Media Creation Tool on a flash drive to reinstall Windows 11. I can select the flash drive in the boot settings, and it starts up the Windows setup, but it only recognizes the USB drive and not the two hard drives in my computer. When I click on the drives that are shown, I get an error saying Windows can't be downloaded onto those drives. How can I get my actual hard drives to show up in the setup? Any help would be greatly appreciated, and I'm willing to tip for assistance!
4 Answers
Honestly, if you’re not feeling confident troubleshooting this, just send it back to the shop where you bought it. They should be able to fix it for you since they sold it in this condition.
It sounds like you might need to check your BIOS settings. Make sure your hard drives are properly detected there first. If they're not listed, you may have a connection issue or the drives might not be configured correctly. Just a heads up: handling BIOS settings can be tricky and might risk losing your data, so ensure you have backups before making major changes.
If the drives aren't showing up, you might need to add the Intel RST drivers to your Media Creation Tool flash drive. Some setups require those drivers for the drives to be recognized during installation. Also, try disabling the VMD controller if it's enabled—sometimes that can affect visibility.
You really should consider returning the computer to the seller if you're unable to fix this yourself. I mean, if I were in your shoes, I’d want to test everything before handing over any cash. But hey, if the deal was that good, it might be worth fixing it up yourself!
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