I'm curious about what desk phones companies are currently using for their in-person staff. Our setup combines standard POTS lines and VoIP, but every employee has a physical handset. I've noticed that some companies are transitioning to software-based phones altogether. Since we plan to phase out our current system by the end of 2025, I'm interested in hearing your experiences and the options you're using, especially since virtual phones seem to be gaining popularity.
5 Answers
We're mostly using Teams phones as softphones, but for those who want a physical device, the Yealink MP series works well. It seems like a good compromise for a few employees who prefer a tangible phone.
These days, most of my users are on Dialpad or RingCentral equipped with USB headsets. However, for those who do use desk phones, I've found Nextiva and Yealink to be the most dependable choices for physical devices.
We've gone almost entirely to Teams softphones, keeping a few Yealink units for areas like nurse stations where calls need to be answered at a specific location. It's been great, especially since many users don’t need a direct line anymore.
Ditching desk phones for softphones was the best decision! We use Zoom Phone now, and our users love the flexibility it offers. I hear Teams is pretty solid too, but we didn’t look back after seeing how well Zoom works for us.
Same here! Zoom’s reliability is great, and it clears up desk space too. Minimal hassle!
We shifted all of our POTS to Teams and now use Jabra Evolve headsets for calls. It's a smooth setup, especially since employees can take their work numbers with them on their laptops when working from home.
Totally agree! It's nice that you don’t have to worry about a desk phone being there if people are working remotely.
I can’t believe some places still stick to the cheapest headsets. Quality matters!
I've had mixed experiences with Polycoms. They have some good features, but they also come with their quirks.