I recently bought a new PC and upgraded to Windows 11. I tried activating it using a retail key from my old PC, but it turns out I had the wrong key since my current Windows activation is digital. After struggling to activate it, I sought help through the Settings under Activation. I ended up getting a call from Microsoft support. The person on the other end requested my Windows key, but since my activation is digital, I could only provide the last 5 digits. He then asked for remote access to my PC using Quick Assist by giving me a code. I got uneasy at that point and stopped the process. Was this call legitimate or a scam? Should I wipe my drive to be safe, or did it not go far enough for my PC to be at risk?
3 Answers
Honestly, when you ask for help, you're going to get someone on the line. The likelihood of a scammer calling you out of the blue like that is low. But I understand your paranoia! It's smart to be cautious. Just remember, if they ask for too much control over your PC, that's a red flag.
If that was a legitimate Microsoft support tech, they would likely just need to manually activate your Windows. But be sure the key you purchased is from a reliable source to avoid future headaches. Glad to hear you found the full key and got it working!
It doesn't sound like a scam to me. I mean, you reached out for help, so it's likely just a normal support call. The fact that the person was Indian doesn’t indicate anything - there are many legit support teams based in India. Just be cautious with screen sharing and remote access in general; it’s always good to verify who you're talking to.
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