I recently forgot to cancel my free trial for Duolingo, which resulted in being charged for a full year. I quickly submitted a refund request, but it got rejected. This may be due to having previously been denied a refund for something my sister purchased on my phone. The Duolingo subscription is way over my budget, so I called Apple support for help. The representative suggested that if my next refund request also gets denied, I could consider a chargeback through my bank. I asked if this would affect my account, and she mentioned that since I've never initiated a chargeback before, the worst-case scenario is that my account could be locked temporarily, but I could easily call to have it unlocked. I'm wondering if going through with the chargeback is worth it, especially since I'll be doing it through PayPal. Any advice?
2 Answers
It's true that a chargeback might disable your ability to make new purchases temporarily, but usually, you can get it re-enabled by calling Apple again. If your refund request gets denied again, a chargeback could be your last option to get your money back, but keep in mind that it's a last resort.
Honestly, that advice is a bit risky. Doing a chargeback could indeed lock your account, and you might lose access to all your data and previous purchases. It's a serious step to take and Apple usually doesn't reverse chargebacks. I'd recommend exploring all other options first before going that route.
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