Hey everyone! I'm looking for advice on how to effectively document changes to our configuration for endpoint devices in our systems. We have a fairly standardized setup, and I want to ensure that all modifications are clear and easy to follow for future reference. What methods or tools are you all using to keep track of these changes?
2 Answers
Funny you mention that! Just last week, I didn't find out about a change to our Wi-Fi SSID until I saw an all-staff email. I was literally in the same room as the team making the change, and we didn't even have a formal change request process! It was chaotic as I scrambled to prevent an outage at a critical time. Proper coordination is key, otherwise, it's a total mess!
To start documenting changes, make sure you outline what was changed and when. Having a solid version control system like Git or Mercurial is crucial. Also, gather all your configuration files in one place as your single source of truth. Ideally, have someone on your team who is responsible for managing configurations—this way, all changes go through them. This also helps keep track of everything properly. Think of version control like a library where you can borrow, edit, and return items, adding notes about what you changed and why.
Yeah, it’s frustrating when communication breaks down like that. Management often forgets the importance of planning until something goes wrong!