I'm having a major issue with my Acer NITRO N50-600 desktop running Windows 11. It keeps crashing and giving me the Blue Screen of Death (BSOD) with the error "Kernel Mode Heap Corruption (0x13A)." I've tried researching fixes, but my computer crashes before I can fix anything, and I can't even get it to boot in safe mode anymore. Now, my PC won't turn on at all and I'm really hoping to avoid taking it to a shop or replacing parts if there's any way to fix it myself. Any advice would be greatly appreciated!
2 Answers
It sounds like you might be dealing with some hardware problems. If you're unable to boot or access Windows, you'll likely need some new parts to fix this. You could use another working PC to create a USB with diagnostic tools or access your data. If you're not comfortable with that, a local computer shop might be your best bet.
Before diving into major repairs, try this: If you can manage to get your PC to boot, check for crash logs. These logs are located in the C:WindowsMinidump folder. If you can access it, zip the folder and upload the dumps to a site like catbox.moe or mediafire.com so we can help analyze them better. But since you're having trouble booting, this might not be an option for you right now. If this issue is hardware-related, taking a look at the components might be inevitable. Just a heads-up!
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