Hey everyone, I could really use some help with a frustrating issue I've been dealing with. My PC has been rebooting randomly without any warning. There's no Blue Screen of Death, just a sudden hard reset. This has been happening while I'm trying to play games like Gears of War: Reloaded on the Xbox app and during Discord calls, even while I was screen sharing.
From what I've gathered, the Event Viewer consistently logs Event ID 41 (Kernel-Power) and Bugcheck Code 239, which indicates a critical process has died. I've done quite a bit of troubleshooting already and here's what I've ruled out:
1. **Power Supply Unit (PSU):** I ran a power test with OCCT for over 15 minutes and didn't see any voltage dips—everything seems good.
2. **Thermals:** I checked CPU and GPU temperatures during stress tests; CPU hit 97.5°C briefly, and the GPU maxed out at 78.3°C, but no thermal throttling was observed.
3. **RAM:** I ran the Windows Memory Diagnostic, no errors there, though I still need to try MemTest86.
4. **Storage:** SMART status checks and chkdsk showed no issues.
5. **BIOS and Firmware:** All settings look good, BIOS is updated.
6. **Operating System:** I ran SFC and DISM; no integrity issues were found.
7. **Game and App Conflicts:** Crashes often occur with the Xbox app when launching games. Even after clearing save data, it didn't resolve the problem. I did disable RGB software and my antivirus, but the system still crashed during Discord sessions.
I'm hoping someone might have insight into Bugcheck 239 or similar issues, particularly if it relates to Xbox services or Discord. I'm happy to provide specs or logs if needed. Thanks!
5 Answers
From your description, it seems like the critical process may be related to either the Xbox app or Discord’s overlay. Have you tried uninstalling and reinstalling those applications? Sometimes, corrupted installations can lead to problems like this. Also, keep an eye on the Event Viewer for any additional clues the next time it crashes.
It sounds like you’ve already done a lot of troubleshooting, which is great! One thing to check is your system's dump file setup. Sometimes if there’s an issue with creating dump files, it could indicate a problem with your storage drive. Make sure your system drive is functioning properly and is correctly configured to create those dump files when a crash happens—otherwise, it’s hard to pinpoint the issue accurately.
Just a thought—if you're unsure about your drives, check the make and model of your system drive to see if others have reported similar issues. Also, could you clarify how you’re backing up your data? If you’re considering changes to the BIOS or disk setup, make sure everything is safely backed up first!
You mentioned that your PSU seems fine, but have you checked the connections? Loose connections can sometimes cause these random reboots as well. Also, consider testing with a different PSU if possible, just to rule that out completely. It's a bit of a hassle, but sometimes the simplest things can lead to big issues.
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