I received an HP laptop from my mom, but neither of us knows the password to log in. I'm looking for a way to factory reset it and start fresh. Any tips on how to do that?
3 Answers
If you've got a newer HP laptop running Windows 10 or 11, it’s pretty straightforward to reset it. Here’s what you can do: when you're on the login screen, hold down the 'Shift' key and click the 'Power' button in the corner, then choose 'Restart.' Keep holding 'Shift' until the Windows recovery environment kicks in. From there, select 'Troubleshoot' and choose 'Reset this PC,' then opt to 'Remove everything.' If it's an older model, you might need recovery media to get it done.
If you just want to install a fresh version of Windows, it’ll take a bit more effort but it's doable. Download the current version of Windows installed on the laptop to a USB stick, then boot into BIOS (usually done with F10, F12, Esc, or Delete as it starts up). From there, you can boot from the USB and install a new copy of Windows. As long as there's a license attached to the laptop, it should activate automatically.
For a basic reset, you can follow this method: on the lock screen, hold 'Shift' and click 'Power' then 'Restart.' Keep holding until you see recovery options. Go through 'Advanced options' and select 'Reset this PC' to start the process.
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