I recently signed up for an Apple account to watch Severance on my Chromecast TV. I followed all the steps: created the account on the Apple TV site, used a promo for three months, entered my details and card info, and I confirmed everything via email. I even logged in without issues using the QR code and caught up on a few episodes. However, the next day, when I tried to continue watching, the app had logged me out. When I attempted to log back in with the QR code, it said my password was incorrect. After several attempts, it locked me out completely. I tried to reset my password but was told my account was locked and Apple support couldn't help me. They mentioned that my account is essentially 'in limbo' and that I'd need to create a new one if I wanted to continue. Is my account lost forever?
2 Answers
I’ve seen a lot of people experience similar issues with locked accounts. It's super annoying, especially when you were just starting to enjoy their content. If you’re willing to try again, you could create a new account, but keep your login info safe this time. And maybe consider reaching out to support again, sometimes a different representative might have more options.
It sounds frustrating! Unfortunately, account locks can happen for various reasons, like too many failed login attempts. Apple typically locks accounts to protect against unauthorized access. If support couldn't help, your account might indeed be in a tough spot. Make sure to keep a record of your previous subscription payments if you decide to create a new account!
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